Deliveries & Returns

How do you guarantee that my roses will arrive safely?

Here at MARVLY, we’ve developed a special shipping box to keep your roses well protected if dropped or tipped over.

We’re proud of our extremely low incident rate. However, accidents do happen from time to time! If you’re not satisfied with your rose box delivery, don’t hesitate to email us at info@marvly.com.  

We’re happy to make things right.  

 

Where do you deliver?

MARVLY delivers to most provinces in Canada. But get ready! We’re working hard to start shipping within the U.S.A. 

Contact us at info@marvly.com for more information on our current delivery locations. 

 

Who will be delivering my plants?

Canada Post handles all of MARVLY’s deliveries. 

Want to track your order? No problem! 

We’ll send you a tracking code when the order’s fulfilled. You can then view the status of your order via Canada Post

 

How long does it take to process an order?

When MARVLY receives your order, we will ship it the next business day (depending on order volume). To check the status of your order, don’t hesitate to reach out to us at info@marvly.com

Please understand that we are not responsible for Canada Post shipping delays. Unfortunately, if Canada Post sees a surge in deliveries, it may take longer for your order to arrive. 

You can always check the status of your delivery with Canada Post using the tracking number we provide once your order is shipped. 

 

But . . . What if my order still hasn’t arrived? 

The occasional sorting issue at a sorting facility or surge volume at the post office or may delay your shipment. These things happen from time to time.

Please check your Canada Post tracking code for additional information. 

If you have not received your tracking code a full business day after placing your order, we’ll look into it! You can get in touch at info@marvly.com.

 

Can I ship to multiple addresses?

MARVLY can only ship to one address per order. BUT we love to create custom orders for our business customers! 

Plants make a great gift for new hires. Plants are also a wonderful thank you gift for colleagues, clients, and business partners. We love to help bring a little more green into any space.

Should you want more information about shipping to multiple addresses, email us at: info@marvly.com

 

What about returns and exchanges? 

Our ultimate goal is to make our customers happy. If you’re not satisfied with your recent purchase, don’t hesitate to contact us at info@marvly.com.

Please know that MARVLY is not responsible for packages returned to us by the carrier due to incorrect or incomplete address and delivery information.

We process your refund once we receive your returned delivery. A $25.00 restocking fee will be deducted from the amount refunded. 

How do I return my order?

To return your order, reuse the MARVLY box your order arrived in. This ensures our roses find their way back to us in good condition.

If you’ve already discarded the box, you can no longer return your order or process it for an exchange. 

Return your order using the return label provided by MARVLY. Drop off your return order at the nearest Canada Post location.

You can use another courier to return your order at your own costs. When using a different courier, please contact us (info@marvly.com) so we know to expect your package.

What if my order arrives damaged?

Don’t worry. Accidents happen! If any part of your order arrives damaged, we will make it right. Send us an email with attached photos of the damage at: info@marvly.com within 5 days of receiving your package. 

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